Crucial Conversation
Crucial Conversations is a book based on more than 20 years of research into why people avoid difficult conversations as well as how to become successful when having them. Pride has used the Crucial Conversations training in the past with GOM employees and now Pride University has made this training part of a leadership program, PrideFM. The book can be ordered on most any bookselling website. Click the book image above to view a short summary.
WE NEED TO TALK
If you feel stuck—in a relationship, in your career, at home—chances are a crucial conversation is keeping you there. This New York Times bestseller will help you handle crucial conversations—conversations that occur when the stakes are high, emotions run strong, and opinions vary.
Do Any of These Situations Sound Familiar?
- When setting goals, your boss gives unreasonable targets but no one dares question him. Later, when the team falls short of the plan, everyone says, “I knew we’d never make it.”
- Your teenage daughter violates her curfew—again. When you reprimand her, she lashes out that you’re too strict and overbearing. You simply wanted to communicate a concern for her safety but now your relationship is damaged.
- Your boss rarely acknowledges your comments, doesn’t return your phone calls, and fails to relay vital information. But surfacing the issue would just make you look even more pathetic.
With Crucial Conversations Skills, You'll Be Able To...
- Prepare for high-stakes situations with a proven technique
- Transform anger and hurt feelings into powerful dialogue
- Make it safe to talk about almost anything
- Be persuasive, not abrasive
- Improve nearly every professional and personal relationship
- Yield major professional improvements in areas like productivity, quality, safety, diversity, and change management